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Assertiveness: How To Be Strong In Every Situation by Suzanne Potts, Conrad Potts

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6

Getting the Best Out of People at Work

Giving praise and criticism, communicating clearly and getting your requests met

A real-life story c6-fig-5001

You have recently been promoted and have taken over the running of an existing customer service team.

You are going to have your first performance review with Phil, the longest serving member of the team and the team leader. You’re dreading this meeting because you now have to deliver feedback, which previous managers have been afraid to give to Phil. You know Phil doesn’t warm to negative comments about his behaviour and you think he may become unpleasant and throw a tantrum. The thought of the meeting weighs ...

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