O'Reilly logo

Assertiveness: How To Be Strong In Every Situation by Suzanne Potts, Conrad Potts

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

7

Handling Difficult Behaviour and Coping with Conflict

Dealing with aggression and gaining commitment from others

A real-life story c7-fig-5001

You’re an ambitious person who has lots of ideas of how to improve sales, and increase capacity within the company you have just joined. At your interview you were told that you got the job because you were very direct, enthusiastic and had lots of ideas.

Since starting the job, it’s always been clear to you that there are vast areas of the business that could be improved without incurring any significant costs. Your enthusiasm for bringing them about, however, has waned during the year you’ve been there.

At the ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required