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Assertiveness: How To Be Strong In Every Situation by Suzanne Potts, Conrad Potts

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8

Being Assertive in Meetings and Presentations

Getting our views heard and getting our butterflies under control

A real-life story c8-fig-5001

Your team has been consistently the number one performer against all key performance indicators – from revenue earning, to customer satisfaction, to service delivery. You know you’re highly respected by your team. You’re a good leader and coach. Last year when an internal vacancy arose it was an easy decision for the company to promote you to the position of area manager.

As expected, your area now outperforms all others and further promotion beckons.

There is, however, one significant “fly in the ointment.” At first ...

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