11
Getting the Service You Deserve
Standing up for your own needs so that others acknowledge them
A real-life story
You’re feeling fraught and overwhelmed at the moment; they say disasters come in threes.
1. A week ago your father was admitted to hospital with chest pain. You’ve made several visits but haven’t yet managed to speak to anyone who can tell you what the problem is.On a number of occasions you’ve approached the nursing staff to ask questions about what’s happening.Your questions have been met with an averted gaze, a rustle of paperwork and you’re told that he’s comfortable. You tried to speak to the consultant, who has always been ...
Get Assertiveness: How To Be Strong In Every Situation now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
