Production
8.1 Production
Once the chosen solution is in production, it is time to start preparing for renewal. While this book does not cover the entire vendor management process, it is important to close the loop so you may continue the assessment process at renewal time. This includes identifying when the renewal period will begin so you can build systems to collect data that you can use later. It is common for vendors to take advantage of renewal periods to increase the price, as it is always difficult to move away from an existing solution. Because they know that there will be an increased cost of change the longer you use their solution, they can keep boosting the price slightly each cycle.
Before a product or service ...
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