aChapter 4 Performance Consulting: A Process to Ensure Skill Becomes Performance
Dana Gaines Robinson

In This Chapter

  • Understand why skills don't necessarily mean performance
  • Learn common reasons why people don't use their skills
  • Learn how performance consulting helps employees use their skills for enhanced performance

Too frequently, the results that occur from the training and development investments made by organizations are disappointing. People attend workshops or participate in a technology-enabled learning program, acquiring the skills and knowledge focused upon in the training. However, when returning to the workplace, these individuals ...

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