Chapter 7
Competencies and the
Changing World of Work
Patricia A. McLagan
In This Chapter
- Learn what competencies are and why they matter
- Understand what competency models and menus are
- Use competencies in today's workplace
- Understand the future of competency models
Organizations today are looking for better ways to describe the capabilities people must have to do the variety of knowledge work associated with the information age. Old forms of job descriptions that focused on tasks and routine work are not good enough. Many of today's most critical work requirements relate to making judgments, taking creative action, and handling exceptions. ...
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