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ASTD Hand Book for Workplace Learning Professionals by Elaine Biech

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aChapter 25 Performance Support: Anytime, Anyplace, Including the Classroom
Allison Rossett

In this Chapter

  • Harness fingertip knowledge and information to improve performance
  • Recognize when to use on-demand resources and when to avoid them

On July 18, 2007, Elliott Masie and M. David Merrill presented at the Learning Strategies Conference sponsored by the U.S. Navy's Human Performance Center. Masie touted the value of fingertip knowledge, where critical content is delivered in context, not in the classroom. Merrill agreed with much that Masie said, but differed about knowledge and information, "It is not fingertip knowledge," he noted, ...

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