aSectionVII Organizational Level Applications
Luminary Perspective John Coné

In This Chapter

  • Understand what the people you serve expect from you
  • Learn three new roles for workplace learning and performance professionals: the synthesist, the experimenter, and the enviroguide
  • Discover who your friends are in the organization

If you are going to leverage major change in your organization, you have to be standing on solid ground. Are you? Everything we do happens in a rich and complex context, and the more we know about it, the better our chances of success. The next section of this book looks at some really huge leverage points. Among them ...

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