Section IV
Delivering T&D Solutions That Make a Difference
Luminary Perspective
Bob Pike
Reread the title for this section of the Handbook. There’s one word that stands out for me. What’s your guess? If you guessed difference, you’re right. And where do you think the word difference came from? It might have come from a variety of places, but it is used most often and, in my opinion, most significantly in Don Kirkpatrick’s four levels of evaluation model. Here is his model—and my interpretation of it:
| Kirkpatrick | My Interpretation | |
| Level 1 | Reaction | Did they like it? (smile sheets) |
| Level 2 | Learning | Did they learn it? (testing) |
| Level 3 | Behavior | Did they use it? (on-the-job observation) |
| Level 4 | Results | Did it make a difference? (pre-/post-intervention benchmarking) ... |
Get ASTD Handbook: The Definitive Reference for Training & Development (2nd Edition) now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
