Section VIII
Training and Development’s Role in Developing and Leading Organizations
Luminary Perspective
Ken Blanchard
The great organizations I know and have had the privilege of working with over the years—Chick-fil-A in quick service restaurants, Nordstrom in retail, Ritz-Carlton in hospitality, Southwest Airlines in transportation, Synovus in financial services, and WD-40 Company in sales and marketing—understand that training and development is essential to leading and developing an organization. Why do I say that? Because the leaders of great organizations recognize that their most important customer is their people. These leaders believe that if they care for their people—train, develop, empower, and love them—their people will become ...
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