Chapter 15

From Quality to Excellence: Essential Strategies for Building a Quality- Oriented Culture

Tanmay Vora

Editor’s Note

If I wanted to know about how to create a quality culture, I would pick Tanmay Vora’s brain over a virtual latte Skype call. Managers own quality but can only deliver on their responsibilities when they enable and support their team. In this chapter, Tanmay offers a detailed and compelling look at what it means to focus on quality in today’s complex work environment. I love how he gets to the heart of the matter and dispels many unhelpful and narrow-minded views about what quality improvement efforts should look like. ...

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