If management is a social act and managers exist to help their team members do their best work, then great management goes hand in hand with social learning. In this chapter, Terrence Wing brings vision and depth to an exploration of social learning and how managers can use it to enable team excellence. In December 2011, the world tragically lost Terrence, and I am honored to be able to share some of his work here. He was a rising star in his field and will be missed.
This day was no different than any other. Crystal came in to work and sat behind her ...