August 2007
Intermediate to advanced
608 pages
20h 33m
English
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queues.conf
Asterisk provides basic call center functionality via its queueing system, but those who are using it in more mission-critical environments often report that their solutions required customization. You can do this customization in the queues.conf file.
The [general] section of
queues.conf contains settings that will apply to
all queues. If the persistentmembers
parameter is set to yes, a member
that is added to the system via the AddQueueMember() application or through the
Asterisk Manager Interface will be stored in the AstDB, and therefore
retained across a restart.
The autofill parameter allows
Asterisk to be more efficient in the way it distributes calls to queue
members, especially if there are multiple callers in the queue and
multiple queue members available to receive the call. It is recommended
you set autofill to yes.
Another general parameter of queues.conf is MonitorType. If set to MixMonitor, it will mix the inbound and
outbound audio streams. If set to Monitor, it will revert to the older method of
recording the inbound and outbound audio in separate files.
Next you can define one or more queues by placing its name inside
of square brackets ([]). Within each
queue, the following parameters are available:
musiconholdThis parameter allows you to configure which music-on-hold class (configured in musiconhold.conf) to use for the queue.
announceWhen a call is presented to a member of the queue, the prompt specified by
announcewill be played to that agent before ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.