When managed effectively, remote working offers a high-trust, highly effective working environment. Within this, organizations can build and maintain a progressive and inclusive culture. The process of moving over to remote or hybrid working should not be done on a whim. It should follow a deliberate business analysis to look at the pros, cons, and risks. Here is a potential sequence:
• The first consideration is that of customers’ need. It is foolhardy to try and squeeze services into remote delivery if this will result in a much inferior customer experience. Other services or tasks without direct customer contact may be more suitable.
• How technically easy or difficult is it to do the job online? Can the role ...
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