CHAPTER 5

BRANDING TALENT DEVELOPMENT

JACQUELINE BURANDT

Eavesdropping on a Conversation in the Cafeteria

Imagine that you are a brand-new employee in the talent development department at a major teaching hospital. In the cafeteria at lunch on your first day, you overhear a group of employees at the next table discussing an upcoming training program advertised on the table tent.

Mario, RN: Look, Carmen, the Center for Learning Excellence has another great program coming up on resiliency. If you’re going to sign up, you’d better hurry. Their classes always fill up fast.

Carmen, Respiratory Therapist: That’s good to hear since I’m fairly new to the Health System. When I worked at Community, I seldom took classes because they were held at inconvenient ...

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