ATD Talent Development and Training in Healthcare Handbook

CHAPTER 6

CHANGE MANAGEMENT

YON SUGIHARTO AND RYAN KANE

Change management is a term you have probably heard, particularly when a new policy, program, or process is introduced. You’ve also likely heard it when initiatives have struggled, as in “What are we doing to manage this change?” Too often change management is seen as a “nice to have” during the planning stages of a transition, but then is later called upon to save the day. So, what is change management and why is it so critical to the success of a transition?

Change management seems to be one of those terms that is used frequently, but has different meanings for different people. To some it means formal training. To others it means telling people to perform a new task. Still others take ...