CHAPTER 13
FRONTLINE WORKERS
Training programs at the Veterans Hospital Administration (VHA) give people countless opportunities to transform their careers, says Imon Muldrow, chief of environmental management services at the VA Health System in Pittsburgh, Pennsylvania. Muldrow has had an interesting career trajectory. Over 12 years, he advanced from housekeeping to being a supervisor of 250 associates who play a key role in patient satisfaction and safety. How? He enrolled in training and eventually became a division supervisor.
“The American Dream,” the belief that anyone can attain their own version of success and upward mobility through sacrifice and hard work, is alive and well in the healthcare industry. According to the ...
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