CHAPTER 15
BUSINESS ACUMEN AND WELL-BEING
Healthcare organizations remain committed to the Centers for Medicare and Medicaid Services’s triple aim framework for value-based programs: better care for individuals, better health for populations, and lower cost. In more recent years, there has been an added focus on a fourth aim, which introduces the clinician’s experience and a focus on their well-being. This means reviewing what work conditions and support systems need to be in place to help staff thrive at work. This, in turn, will allow staff to take better care of their patients and one another. Creating high-performing teams and highly reliable and consistent outcomes requires business acumen, a strong workplace structure, and ...
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