CHAPTER 26
VALUE-BASED CARE
Sheila was excited about the prospect of automating 12 quality workflows for a value-based care (VBC) program at a large Texas health system. She and her team applied lean methodology when designing the solutions to ensure success and maintain the focus on organizational health, operational efficiency, and the customer’s perception of value. As often happens in healthcare, there were many customers: the patient who receives the care, the clinicians who deliver the care, and those in finance who bill for that care. Sheila’s team also identified the stakeholders: the clinical support teams, providers, population health team, IT, quality chairman, clinical operations, and the vice president ...
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