Chapter 12

StandOut: Next-Generation Performance Management

Marcus Buckingham


In 1850, it took the average piece of mail five weeks to travel from St. Joseph, Missouri, to Sacramento, California. This was frustrating for many reasons, not least because in 1848 gold had been discovered in the California hills and the wild rush west was on. The United States needed a more efficient way to communicate with its land of newfound riches.

The Pony Express was the answer. Four hundred horses. A hundred and fifty short, wiry riders. Two hundred stations, and the innovation of lightweight, leather cantinas to carry the mail itself. It was a fantastically ...

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