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L&D’s Role in the Digital Age
OVER THE PAST TWO DECADES the workforce has seen digital services transform every aspect of business and bring this transformation to many industries including retail, financial services, transportation, healthcare, food service, and entertainment. In fact, it’s challenging to find an industry that is untouched by digital transformation. In the 19th and early 20th centuries, steel, oil, and rail technologies transformed how we work, just as the Internet, mobile phones, and wireless connectivity are transforming work in the 21st century. We can see many similarities between these disruptive periods, but what stands out most today is the speed at which change is occurring. Throughout my 20-plus years ...
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