CHAPTER 15

Refine How Your Organization Learns to Perform

Your organization is constantly learning. The organization can measure its efficiency by how well the knowledge is absorbed, distributed, modified, consumed, invested, and used. Although this book discusses learning organizations, it isn’t as if the learning has just begun! Your organization has been learning since its start. If it didn’t learn, it would not be in existence today.

Peter Senge is well known for advocating for the need for all organizations to become learning organizations. But can organizations learn? Probably not the way people learn, but people—the employees—are the catalysts for how organizations learn. Employees acquire and transfer knowledge to their colleagues through ...

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