CHAPTER 15

How Your Organization Learns to Perform

Have you ever considered how your organization got to the point of knowing all that it knows? We often talk about learning organizations as if the learning starts after the organization has been around for a while: Now we are going to inject this magic elixir into the system and somehow the organization will become smart.

In the introduction for section I, Peter Senge advocated strongly for the need for all organizations to become learning organizations. We have a vision of what that means: employees acquire and transfer knowledge to their colleagues through team learning, confront their mental models, develop personal mastery, and build a shared vision through systems thinking. Right? We know ...

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