Introduction
Much has changed since March 2020. With organizations moving quickly to adjust operations and a large portion of the workforce working remotely because of COVID-19, talent development (TD) departments have scrambled to determine how best to develop employees. Some of this change has been difficult, but many of the results are positive.
TD departments had to rethink how to deliver their services in a matter of days, without a needs assessment or a plan to guide them. Many were completely unprepared for such an upheaval in terms of tools and competencies. Still, they rose to the challenge. Talent development practitioners switched to virtual instructor-led training, they chunked learning into specific lessons, they made it interesting ...
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