CHAPTER 12

Using Evidence to Assess Performance Gaps

Ingrid Guerra-López

Talent development professionals add measurable value to their clients and organizations when using a systems-oriented framework for assessing needs and opportunities. The framework can help clarify what questions should be asked to collect relevant data that defines the problem and appropriate solutions, and in turn, contributes to human and organizational performance improvement.

IN THIS CHAPTER:

  Discuss the importance of a systems approach in assessing needs and selecting ...

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