CHAPTER 43

Learning and Development’s Role in Achieving Corporate Vision

Jack Zenger and Joe Folkman

The late Jack Welch once said, “If you want to change an organization, change the training.” Several things stand out about this statement. First, that it was the CEO of a large organization who said it—not the HR VP or the head of learning and development. Second, that among the many levers a CEO can pull to shape a company’s culture, Welch selected people development. Third, he personally acted on his conviction. Welch frequently attended leadership development sessions at Crotonville, the firm’s residential education center. He also initiated ...

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