Attention Pays

CHAPTER 6Create a Culture of Attention: Stop the Madness

Consider this compelling statistic from a recent Cornerstone survey:

68% of U.S. full‐time employees are suffering from work overload.

The Cornerstone survey also found that 6 in 10 (61%) employees believe that work overload is most harmful to their productivity. “This amplifies the frustrating paradox of today's hyper‐connected workforce: the more overworked people are, the more they have to work longer hours; the longer they work, the less productive they become; and the less productive they become, the longer they must work.”

Does all of this sound familiar? Remember the Over Trilogy? Turns out you aren't the only one who might be overwhelmed, overstressed, and overtired. More than likely, your team members are, too!

No matter whether you lead a team at work, serve as a board member, or volunteer for a cause you believe in, a key aspect of your role is to help others be more productive so they can give intentional attention to their customers. When team members are productive and focused to achieve results at work, your company will be more profitable, with higher customer satisfaction scores and increased sales.

Our goal for you when you finish this chapter is to be inspired to apply these strategies to create a productive and healthy work environment and a culture that inspires teams to collaborate on projects, complete deadlines, and practice kindness. And, you will see how well attention pays in terms of increased ...