7 Professional Direction for Human-AI Interaction
Overview
Chapter 7 begins with discussion of guidelines for professional practice surrounding human-AI interaction and includes a technical and professional communication (TPC) guide to human-AI interaction based on key studies in human-centered computing, science and engineering, and technical communication. Given the rapid increase in autonomous agents and human-AI interaction, the chapter’s focus is on articulating autonomous agents and digital employees as augmentation technologies. After discussion of AI chatbots and conversational design, the chapter chronicles the development of digital employees across six corporations. Based on AI functional technologies, ...
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