© Charles Waghmare 2020
C. WaghmareAugmenting Customer Experience with SharePoint Onlinehttps://doi.org/10.1007/978-1-4842-5534-6_4

4. Using UX and UIs to Develop Smart Portals

Charles Waghmare1 
Mumbai, India

Until now we have covered SharePoint Online features, Office 365 tools, and looked in-depth toward creating a digital customer experience (DCX). In this chapter, we will focus on building digital portals using SharePoint Online. We will explore both the User Interface (UI) and User Experience (UX) in detail; it’s important these are adopted for websites in order to generate DCX. Digital Portals are specialized websites that are smart and intelligent. A fundamental difference between a portal and a website is that a website is hosted on the ...

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