Augmenting Customer Experience with SharePoint Online: Building Portals and Practices to Improve Usability

© Charles Waghmare 2020

C. WaghmareAugmenting Customer Experience with SharePoint Onlinehttps://doi.org/10.1007/978-1-4842-5534-6_6

6. AI in DCX

Charles Waghmare¹ 

(1)

Mumbai, India

 

Now that we have come to the last chapter of this book, we will spend some time looking at how artificial intelligence (AI) has created a big impact on digital customer experience (DCX). But before going into it, let’s recapitulate things we have learned up to now. At the start of the book, we started exploring SharePoint Online features and Office 365 tools, which help to build DCX experience, and we concluded that technology is an enabler to create DCX. We saw a couple of applications built-in SharePoint Online such as a Solution Database used in the Incident Management ...