This chapter covers the following topics:
Defining call-distribution components and algorithms
Describing how hunting differs from forwarding and how the Call Coverage feature extends hunting to allow final forwarding if hunting exhausts
Configuring line groups, hunt lists, and hunt pilots to create a hunt group
Configuring hunting with internal and external forwarding support specifications for busy, no answer, and no call coverage
Given usage scenarios, determining the hunting and forwarding behavior that results
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