Chapter 12. Configuring Hunt Groups and Call Coverage

Configuring Hunt Groups and Call Coverage

This chapter covers the following topics:

  • Defining call-distribution components and algorithms

  • Describing how hunting differs from forwarding and how the Call Coverage feature extends hunting to allow final forwarding if hunting exhausts

  • Configuring line groups, hunt lists, and hunt pilots to create a hunt group

  • Configuring hunting with internal and external forwarding support specifications for busy, no answer, and no call coverage

  • Given usage scenarios, determining the hunting and forwarding behavior that results


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