Authorized Self-Study Guide Cisco IP Telephony (CIPT), Second Edition

Chapter 12. Configuring Hunt Groups and Call Coverage

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This chapter covers the following topics:

• Defining call-distribution components and algorithms

• Describing how hunting differs from forwarding and how the Call Coverage feature extends hunting to allow final forwarding if hunting exhausts

• Configuring line groups, hunt lists, and hunt pilots to create a hunt group

• Configuring hunting with internal and external forwarding support specifications for busy, no answer, and no call coverage

• Given usage scenarios, determining the hunting and forwarding behavior that results

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