Automotive
Quality Systems
Handbook
H6663-Prelims.qxd 6/29/05 9:55 AM Page i
This page intentionally left blank
Automotive
Quality Systems
Handbook
Second Edition
ISO/TS 16949:2002 Edition
David Hoyle
AMSTERDAM • BOSTON • HEIDELBERG • LONDON • OXFORD • NEW YORK •
PARIS • SAN DIEGO • SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO
H6663-Prelims.qxd 6/29/05 9:55 AM Page iii
Elsevier Butterworth-Heinemann
Linacre House, Jordan Hill, Oxford OX2 8DP
30 Corporate Road, Burlington, MA 01803
First published 2000
Second edition 2005
Copyright © 2005, David Hoyle. All rights reserved
Permissions may be sought directly from Elsevier’s Science and Technology Rights Department in Oxford,
UK: phone: (44) (0) 1865 843830; fax: (44) (0) 1865 853333; e-mail: permissions@elsevier.co.uk.
You may also complete your request on-line via Elsevier Science homepage (http://www.elsevier.com),
by selecting ‘Customer Support’ and then ‘Obtaining Permissions’.
No part of this publication may be reproduced in any material form (including photocopying or storing
in any medium by electronic means and whether or not transiently or incidentally to some other use
of this publication) without the written permission of the copyright holder except in accordance with
the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued
by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1T 4LP.
Applications for the copyright holder’s written permission to reproduce any part of this publication
should be addressed to the publisher
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloguing in Publication Data
Library of Congress Control Number: 2005924355
ISBN 0 7506 6663 3
Typeset by Charon Tec Pvt. Ltd, Chennai, India
www.charontec.com
Printed and bound in Great Britain
For information on all Elsevier Butterworth-Heinemann publications
visit our website at www.books.elsevier.com
H6663-Prelims.qxd 6/29/05 9:55 AM Page iv

Get Automotive Quality Systems Handbook, 2nd Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.