We arrived at the facility on yellow school buses, each of which was segregated by function. Short of a skeleton crew to cover any emergencies, all of IT was here, even the sleepy-eyed third shifters. To the casual observer we must have seemed more like a plague of locusts than a gathering of professionals. Everything had been tightly scripted and scheduled; from fluorescent-vested coordinators with clipboards, to pre-assigned boarding order and seating. Even a military invasion must have involved less planning and management than this soiree.

The trip had been almost silent but it had been clear by the glow of tablets and phones, and the tip-tap of fingers on screens, that the conversation was raucous. The facility ...

Get Availability and Capacity Management in the Cloud now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.