SUFFERING NEVER REALLY CROSSED ANDY’S mind, especially not as a hidden cost to his organization. But one day as he was running a meeting, a standout employee on his engineering team was unusually quiet and distant. Not knowing how to interpret this, Andy stood next to Xian as he was getting coffee during a break. He asked if everything was OK. Shocking Andy with the intensity of his grief, Xian told him that his sister, who lived in China and had planned to come to the United States to study, had been killed in a tragic accident. Feeling that there was nothing he could do at home, and drawn to be with his colleagues, Xian had chosen to come to work. Xian told Andy that sinking into the technical details of the meeting ...

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