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DOES COMPASSION AT WORK REALLY MATTER?

IT’S NOT ALWAYS OBVIOUS TO businesspeople, immersed in competitive markets or dealing with financial bottom-line questions, that compassion is relevant to their world. For employees who are under strain from deadlines or the stress of living up to performance demands, it’s easy to forget that something that seems “soft” like compassion is significant. Facing challenges from turbulent environments, regulatory changes, or customer complaints, leaders and managers can easily dismiss the need for compassion. But when seeking to build high-performing organizations that meet the challenges of a twenty-first-century work environment, compassion matters more than most people recognize.

Sometimes people think that ...

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