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Awakening Compassion at Work by Raj Sisodia, Jane E. Dutton, Monica Worline

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NOTICING: THE PORTAL TO AWAKENING COMPASSION

SUFFERING THAT ISN’T NOTICED will never be met with compassion. That is why noticing is the portal to awakening compassion at work. At first glance, noticing seems simple. But we have found that paying attention to suffering in work environments is much harder than it seems.

We uncovered a compelling example of the complexities of noticing as a portal to compassion when we studied Dorothy’s organization. When Dorothy’s husband was diagnosed with kidney failure, she asked for time off to be with him in the hospital. Thinking it would be just a few days, Dorothy, a clerk at an insurance company, didn’t notify anyone about why she needed the time off. The organization prided itself on its financial ...

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