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Awakening Compassion at Work by Raj Sisodia, Jane E. Dutton, Monica Worline

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8

UNDERSTANDING COMPASSION COMPETENCE

ALTHOUGH ZEKE WAS IN A relatively low-level sales position in a far-flung subsidiary office of a multinational corporation, TechCo swung into action immediately upon his hospitalization. Over a period of months and across a span of geography, this organization and its members engaged in an extraordinary pattern of collective noticing, interpreting, feeling, and acting to alleviate Zeke’s suffering in whatever ways they could. To some, it may seem unusual that an organization would go to such lengths for one employee. Yet we know from our research that TechCo engaged in patterns of compassion competence regularly and consistently. Employees suffering from different kinds of losses and setbacks, working in ...

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