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Awakening Compassion at Work by Raj Sisodia, Jane E. Dutton, Monica Worline

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9

DESIGNING FOR COMPASSION COMPETENCE

NOW THAT WE HAVE a framework for understanding how an organization’s social architecture awakens compassion competence, we can actively design organizations in ways that will enhance people’s capacity to notice suffering, evoke generous interpretations, increase empathy, and amplify patterns of compassionate action. We highlight a set of design principles that have evolved from our research and inform the work of compassion architects who want to change their organizations.

Trusting in these design principles can help you to develop the courage required to step into the heart of suffering at work and try new things that will provoke your system to respond. Working with these design principles also helps awaken ...

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