Balancing act: What stakeholders have to say

In his classic movie Rashomon, Akira Kurosawa unfolds the details of an event, by telling the story from the perspectives of multiple characters, including a dead person. Each character, who was also a direct witness to the event, recounts the story by telling the narrative from their point of view. That some form of the event actually happened, is undisputed, but as it happens, the stories, while similar in structure, end up contradicting each other.

User experience practitioners often find themselves in a Rashomon situation because of UX's unique position at the intersection of business, technology, people, and systems. The success of the UX project rests on our ability to fuse the various entities ...

Get Axure RP 6 Prototyping Essentials now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.