CHAPTER seven
Building Knowledge and Using It Wisely
“ We get an enormous amount of information, but it is still hard to know what is really going on. ”
—DIRECTOR
“ We keep on having to repeat things. They forget what we have told them in previous meetings.”
—SENIOR EXECUTIVE
“It seemed that the board was the last to know, and yet the industry ‘dogs’ had been barking for some time about the company.”
—INVESTMENT ANALYST
BOARDS THAT ARE COMMITTED TO INCREASING THEIR useful knowledge about their companies—and we find many that already are—will find it helpful to explore changes in four areas, which we’ll first describe in broad strokes, then tackle in greater detail in the remainder of the chapter. (You’ll no doubt recognize underlying them some ...
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