I am grateful to Jonathan Greenwald for giving me his hand, always.

And to Warren Bennis for lending a hand with unfailing intelligence and humor.

And to James MacGregor Burns for extending his hand when I most needed it, at the start.

I want to thank my close colleagues at the Center for Public Leadership—David Gergen, Ronnie Heifetz, and Scott Webster—for being, well, my close colleagues.

Finally I note for the record that this book benefited at every turn from the smart support of John Canady and Abigail Williamson; that my exchanges with Sarah Chace, Harris Collingwood, Michael Horn, Todd Pittinsky, and Suzanne Rotondo further fed this work; that my editor Jeff Kehoe and my associate Samir Randolph were important to the final ...

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