CHAPTER ELEVEN

Costs and Benefits

AT THE BEGINNING of chapter 1 I wrote, “This book is about the dark side of the human condition. It is about leadership in shades of gray—and black.” Now, all these pages later, we know much more about bad leadership than we did before, but still we gaze into the distance—not because bad leadership remains unfamiliar, but because it remains elusive. For all that’s been learned, the heart of darkness remains remote.

Still, looking at bad leadership is important, and it is instructive. There is the text, which describes an aspect of the human condition. And there is the subtext, which implies the need for change in ways we’ve resisted since Eve led Adam to take a bite of the apple.

Throughout this book I make ...

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