Index
Academic institutions, reluctance to measure performance
Accountability
and benefits of using Balanced Scorecard
Government Performance and Results Act
and meetings
and performance measurement
and targets
Activity-Based Costing (ABC)
Adaptec
Adler, John
Alignment
budget and Balanced Scorecard measures
culture and strategy
with mission, values, and vision
and Office of Strategy Management
people with strategy
and performance
performance measures
and strategy. See also Cascading the Scorecard
American Association of Colleges and Universities
American Association of Retired Persons (AARP)
American Customer Satisfaction Index
American Dental Association (ADA)
American Heart Association
American Institute of Certified Public Accountants (AICPA)
American Red Cross, Southeastern Pennsylvania chapter
Amiel, Henri
Appreciative Inquiry approach
Archer, Raymond A.
Audits
corporate value audit instrument
objectives and measures on lower-level Scorecards
Scorecard auditing team
strategy
Balanced Scorecard
adapting for public and nonprofit sectors
benefits of using
budgeting for implementation of
cause and effect, importance of. See also Cause and effect
Champion. See Balanced Scorecard Champion (Team Leader)
and change
as communication tool. See also Strategy Map
coordination, role of Office of Strategy Management
Customer Perspective. See Customer Perspective
described
development phase
Employee Learning and Growth Perspective. See Employee Learning and Growth Perspective
Financial ...

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