Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies, 2nd Edition

Index

Academic institutions, reluctance to measure performance

Accountability

and benefits of using Balanced Scorecard

Government Performance and Results Act

and meetings

and performance measurement

and targets

Activity-Based Costing (ABC)

Adaptec

Adler, John

Alignment

budget and Balanced Scorecard measures

culture and strategy

with mission, values, and vision

and Office of Strategy Management

people with strategy

and performance

performance measures

and strategy. See also Cascading the Scorecard

American Association of Colleges and Universities

American Association of Retired Persons (AARP)

American Customer Satisfaction Index

American Dental Association (ADA)

American Heart Association

American Institute of Certified Public Accountants (AICPA)

American Red Cross, Southeastern Pennsylvania chapter

Amiel, Henri

Appreciative Inquiry approach

Archer, Raymond A.

Audits

corporate value audit instrument

objectives and measures on lower-level Scorecards

Scorecard auditing team

strategy

Balanced Scorecard

adapting for public and nonprofit sectors

benefits of using

budgeting for implementation of

cause and effect, importance of. See also Cause and effect

Champion. See Balanced Scorecard Champion (Team Leader)

and change

as communication tool. See also Strategy Map

coordination, role of Office of Strategy Management

Customer Perspective. See Customer Perspective

described

development phase

Employee Learning and Growth Perspective. See Employee Learning and Growth Perspective

Financial ...