Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies, 2nd Edition

Preface

Although it was almost six years ago, it seems like last week. A retired client asked me to join him for coffee, and during our wide-ranging and, as usual, very enjoyable chat, asked if I had considered writing a “Balanced Scorecard Step-by-Step” book for the public and nonprofit sectors. My first book, written with the private sector as the target audience, had recently been released and, coincidentally, I had begun to receive correspondence from public sector and nonprofit leaders posing the same question. Many had purchased my first book, and while the overall guidance offered was relevant, they craved a text customized to fit the unique challenges they faced when implementing a performance measurement system. Intrigued, I engaged in some additional study and research, and found overwhelming evidence of the need for such a book. Many months of research, interviews, and writing later, in early 2003, Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies was released. I have been amazed and very humbled at the success of the First Edition, which has been translated widely and used by organizations around the globe committed to improving their performance by focusing on the execution of strategy.

This Second Edition contains the same core implementation guidance offered in the first volume, but has been significantly updated and enhanced to ensure it reflects the latest theory and practice of performance management for the nonprofit and public sectors. Every ...