Chapter 11. Understanding Your Role in Internal Business Processes

<feature><title>In This Chapter</title>
  • Getting to know your role in internal business processes

  • Solidifying your role in value creation and value streams

  • Ensuring you play a role in continuous improvement

  • Tying together your process strategies, plans, and tactics


As a manager, you know you play a very important role in your internal business processes. Making sure that things are running smoothly is just another day at the office for you and your fellow leaders. Sometimes, though, with all the fires to fight and problems to handle (again, just another day in the office), it becomes a little difficult to focus your efforts, doesn’t it? And focus is what the Balanced Scorecard is all about.

Well, there’s good news! This chapter is all about helping you focus your efforts on your role when it comes to the internal process leg of your Balanced Scorecards.

First, we’ll take a look at five key things you should know about your internal processes. Then, we’ll explore your role in understanding and measuring how your processes create value for your customers and continuous improvement. Lastly, we’ll dive into your role in creating and translating your strategies into your plans and tactics that will knock the socks off your competition. And if you haven’t seen your competitors without their socks on lately, have we got a treat for you!

Five Things You Must Know about Internal Business Processes

When it comes to your ...

Get Balanced Scorecard Strategy For Dummies® now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.