Balanced Scorecard Strategy For Dummies®

Chapter 13. Building Dashboards for Internal Business Processes

<feature><title>In This Chapter</title>

• Gaining an understanding of internal business dashboards

• Creating dashboards for internal processes

• Analyzing the internal process dashboard

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Would you believe that not everyone is tickled to death about Balanced Scorecards and dashboards? It’s true. In fact, many who use dashboards are not thrilled with the results. But how can this be?

The reason often comes down to the same old thing: the results aren’t what people expected. Who knows, maybe the expectation level was set too high. Or maybe the effort was more than it was thought to be. Maybe, interest was lost after awhile, like the new car that slowly — but surely — becomes a used car, and more trouble than it’s worth. Or maybe, as happens in many cases, the design and use of the dashboards were flawed from the get-go.

Whatever the reasons, failures and false starts do occur with scorecards and dashboards. In this chapter you will get some good tips on how to avoid the dashboard graveyard. You’ll learn the what’s and why’s of the internal process dashboard and how they help in getting to real-time data and information. You’ll find out that dashboards are very effective for drilling down from high-level key process indicators so you can figure out where problems are coming from. Finally, you’ll see how to create your dashboards for internal business processes and what they’re telling you.

And if all that doesn’t make for ...