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Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)
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Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

by Robert S. Kaplan, David P. Norton
December 2015
Intermediate to advanced
1412 pages
39h 22m
English
Harvard Business Review Press
Content preview from Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

C H A P T E R    F O U R T E E N

PUBLIC-SECTOR ORGANIZATIONS

IN THIS CHAPTER we present strategy map case studies of:

  • Royal Canadian Mounted Police (RCMP)
  • Economic Development Administration (EDA) of the U.S. Department of Commerce
  • United Kingdom Ministry of Defence (MoD)
  • Fulton County School System (FCSS)

The RCMP offers policing services to local municipalities, provinces, territories, and the Canadian nation. It developed a strategy map to coordinate and align its diverse initiatives, ranging from community policing to an internationally coordinated fight against terrorism. The strategy map made operational the RCMP mission of “safe homes and communities.”

The EDA promotes economic activity in America’s economically distressed communities. ...

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Publisher Resources

ISBN: 9781633691803