Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

C H A P T E R   S E V E N

Creating Synergies through Shared Services

CHAPTER 6 REPORTED HOW COMPANIES and public sector organizations have used the Balanced Scorecard to align and integrate their decentralized business units. Beyond aligning the business units that sell products and services to external customers, organizations can create synergies by aligning their internal units that provide shared services (once known as “corporate staff”). Shared service units are created at a corporate or division level because of economies of scale and the ...