Literaturverzeichnis
[1] M. J. Benner und M. L. Tushman. Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited. Academy of Management Review, 28:238–256, 2003.
[2] Business Motivation Model (BMM) Version 1.1. http://www.omg.org/spec/BMM/1.1, 2007.
[3] Business Process Maturity Model (BPMM) Version 1.0. http://www.omg.org/cgi-bin/doc?formal/08-06-01.pdf, 2008.
[4] Business Process Model and Notation (BPMN). http://www.omg.org/spec/BPMN/2.0/, 2011.
[5] American Productivity & Quality Center. APQC Process Classification Framework. http://www.apqc.org, Version 6.0.0.
[6] James F. Chang. Business Process Management Systems. Auerbach, 2006.
[7] CMMI – Capability Maturity Model Integration. http://www.sei.cmu.edu/cmmi/index.cfm ...
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